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We visit the team at Southend

By Lauren Carbran
 

Today we visited our Southend store and caught up with the team to talk about why they love working for The Perfume Shop and their favourite fragrances!

Here’s what Store Manager, Jess had to say:

 

How long have you worked with The Perfume Shop?

5 and 1/2 years

 

What would you say is the most rewarding part of your role?

The extensive training that we receive about our fragrances and products – we really are store experts!

 

What has your career highlight been?

I recently won a trip to Marbella! I’m going in September and cannot wait!

 

How do you help a customer who is looking for a new fragrance?

I talk to them about their needs. Are they looking for a daytime or night time fragrance? I also ask what they’ve worn before and what have they loved in the past. I’ll then show them some that I think they would like!

 

3 things you love about working at The Perfume Shop

  • Working with so many great people – I love my team!
  • We have some amazing perks!
  • When we hit targets we’re always rewarded, it’s a great feeling when you know your hard work has paid off.

 

What is your all time favourite fragrance and why?

I have so many! But Dolce & Gabbana No. 3 L’Imperatrice is definitely up there as a fave – it reminds me of when I used to work on a cruise ship, it brings back so many memories!

Give us an interesting fact about perfume…

You shouldn’t rub your wrists together when you spray perfume! It crushes the fragrance and it won’t smell how it should!

 

Next we caught up with Diane who is Deputy Manager, here’s what she said:

 

How long have you worked with the perfume shop?

6 years

 

What would you say is the most rewarding part of your role?

Working with all the happy people and the other members of staff – we have a really great team!

 

What has your career highlight been?

Starting from sales assistant and working up to Deputy Manager

 

How do you help a customer who is looking for a new fragrance?

I introduce them to new products, spray them on the card and see if they like it. If they like it I’ll ask if they want to try it on their skin. If there’s a group of customers together we will talk them through products together and explain about the fragrances and their ingredients.

 

3 things you love about working at The Perfume Shop

  • The great benefits, rewarded for hard work through bonuses
  • Working with such happy people makes work really enjoyable
  • Meeting different types of customers each day, we have so many customers that have a great bubbly personality!

  

What is your all time favourite fragrance and why?

J’adore Dior. It’s not too overpowering, but when I have it on a lot of people ask what it is that I am wearing. Even when I’m at work customers will ask me!

 

Give us an interesting fact about perfume…

If you use the body lotion and then spray perfume on top it will last a lot longer!

 

Next we caught up with Sales Assistant Jade…

 

How long have you worked with the perfume shop?

1 & ½ years

 

What would you say is the most rewarding part of your role?

Being rewarded for our hard work and hitting our targets!

 

What has your career highlight been?

I recently received 100% on our mystery shop!!

 

How do you help a customer who is looking for a new fragrance?

I try and get to know them a bit and see what type of personality they have, I’ll also ask what they’ve loved to wear in the past. I’ll then show them 2 fragrances and see which they like.

 

3 things you love about working at The Perfume Shop

  • All the rewards and recognitions
  • Interacting with our customers
  • There is always room to grow at The Perfume Shop

 

What is your all time favourite fragrance and why?

Alien – I love the smell and it lasts all the day! When I go out at night I can still smell it in the morning. It reminds me of all the good times and memories.

 

Give us an interesting fact about perfume…

The ‘I love juicy couture’ bottles are the shape of the ‘juicy couture’ bottle lids.

 

UP NEXT

Through the years with The Perfume Shop

By Nicole Campanaro READ THIS NOW
 
 

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